Privacy Policy

Privacy Policy of Ranyan Janitorial Software

This Privacy Policy outlines how we collect, store, use, and share Personal Information through our website, Ranyan Web Application, and services provided under our Terms of Service. Specifically, we cater to business customers who have registered accounts (“Account Owners”). Consequently, information collected from Account Owners’ employees, their customers (“End Users”), and contractors is accessible to the respective Account Owner and their authorized Employee Users. This information is governed by the Account Owner’s privacy policies.

Children’s Privacy

To use Ranyan’s Website, Web App, or Service, users must be at least 18 years old. As a result, we do not knowingly collect Personal Information from children under 13. If, however, we inadvertently collect such information, we will promptly delete it upon discovery.

International Users

By using Ranyan’s Website, Web App, or Service and providing Personal Information, non-U.S. users acknowledge that their data may be processed in the U.S. or other countries where data protection laws may differ. Consequently, users consent to this transfer of data.

Lawful Processing

We process Personal Information as described in this Privacy Policy and to fulfill our obligations under Ranyan’s Terms of Service. Furthermore, we do not use Personal Information for purposes other than those specified without consent. Moreover, we do not sell customer lists. While users can withdraw consent, this may affect their access to the Service. Additionally, some information may not be deletable due to legal or business requirements.

Scope

This Privacy Policy applies to Ranyan’s operations and services; however, it excludes the practices of third parties. Therefore, Account Owners are responsible for obtaining the necessary authorizations for any Personal Information provided to Ranyan.

Personal Information about End Users

We may process Personal Information of End Users (customers of Account Owners) for transaction-related purposes. In this context, we act as a service provider or data processor on behalf of Account Owners. Consequently, End Users should contact the relevant Account Owner for privacy inquiries or to exercise their rights.

Data Collection

We collect Personal Information, including names, contact details, and payment information, from both Account Owners and End Users. This may also encompass photos and job details uploaded to the Service by users.

E-commerce Transactions

For purchases made through the Service, we collect billing and shipping information, which we use to process transactions efficiently.

Logs

Our servers automatically record user activity to diagnose technical issues and enhance service quality. This includes recording IP addresses, browser types, and user interactions with the Service.

Cookies and Tracking Technologies

We use cookies and similar technologies to track user interactions with the Service. Specifically, we monitor IP addresses and browsing behavior to improve analytics and enhance our services.

Employee and Job Applicant Information

We collect Personal Information from job applicants to process applications, which may include background checks and references.

Marketing Information

We may conduct surveys or events and use the collected information for marketing purposes, provided we have obtained user consent.

Third-Party Integrations

Users have the option to connect Ranyan with third-party services. These integrations are subject to the terms and privacy policies of the third-party providers.

Use of Personal Information

We use Personal Information to operate, maintain, and improve the Service. Additionally, we facilitate transactions, provide customer support, and prevent fraud. With user consent, we may also use the information for marketing purposes.

Third-Party Disclosures

We may disclose Personal Information to third-party service providers for hosting, data storage, analytics, payment processing, and fraud prevention. Moreover, we may share it during business transfers, as required by law, or to protect Ranyan’s rights or property.

Retention and Access

We retain Personal Information as necessary to provide our services and comply with legal obligations. Furthermore, users have access to their information for verification and updates.

Reach Out for Personalized Assistance and Information

At Ranyan, we are dedicated to providing exceptional support and guidance to help you optimize your cleaning business operations. Our team of experts is ready to assist with any questions you may have about our advanced cleaning business software. Whether you need more information about our features, assistance with setup, or advice on how to maximize your use of the software, we are here to help.

For personalized support and detailed inquiries, please feel free to contact us directly. You can reach us by phone at +1 786-297-8830 or send us an email at info@ranyan.com. We are committed to ensuring that you have all the resources and support you need to succeed.

Don’t hesitate to get in touch with us today. We look forward to assisting you and helping your business achieve its goals.